Customer Testimonials
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Scott Jasion, Fallston, MD
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Josh E. made my entire experience at Hernleys quite satisfying. The guy is super personable, easy to work with and made the whole process really easy. Dont let his business cards fool you, he isnt Jeff, hes Josh!
Marcos Rodriguez, Ephrata, PA -
I had a great experience working with Joshua, as he was very responsive and answered all my questions and comments and a very timely fashion.
-Anonymous -
Great staff, very helpful and knowledgeable.
Scott Hackman, Ephrata, PA -
My overall experience with Harleys was excellent. Joshua took care of all of my concerns and has remained in contact post purchase in the event I had questions.
Ronald Barbour, York, PA -
Great experience, Josh was honest and did everything he said he would do. Great price out the door, no hidden fees.
mark stover, Marietta, PA -
Was a great experience. I had not been on a bike in 10 years. You don't forget. Other name brand dealer HD very pushy and annoying. I'm very happy with my 22 Chief Dark Horse Bobber.
Kevin Lyle, York, PA -
My salesman Josh was amazing. He worked extremely hard to get me the deal I wanted. I highly recommend both Josh and Hernleys.
-Anonymous -
Josh was amazing! He did everything he could to help me out and even waited for me to have everything situated. He kept in contact with me and kept me updated. Amazing service!
Xander Baker, Shippensburg, PA -
I looked to Hernleys to purchase my very first motorcycle, which for me and a lot of people getting into riding is very intimidating. Ive worked with a lot of sales reps in my life for a million things, and I can EASILY say that Josh Effrece is the best Ive ever worked with. From start to finish, his communication, industry knowledge, and everything else was top tier giving me the confidence that the bike I chose was a great first purchase. Also, im a veteran so I was unaware of the incentives Indian offered. Josh being a veteran himself gave me everything I needed to know. His laid back, yet very professional demeanor made buying my first bike better and faster than I ever expected. While not Joshs fault, the financing company the dealership works with had a couple hiccups with my paperwork. But he still fixed their mistakes and worked it out. Everyone at Hernleys was very kind and welcoming. Ive had my Scout Rogue Sixty for a week now and I can say Im very happy, Hernleys Indian is the best place to go.
Carlton Voak, Harrisburg, PA -
Discovered Indian Motorcycles from watching the AFT races online. The whole dealership experience was excellent. From sales, staff and delivery. Friendly and professional. As a Viet Nam veteran I appreciate the way they go the extra mile for veterans. They took the time to answer all my questions.
George Losoncy, Temple, PENNSYLVAN -
Bought a 2022 Chieftain Limited today. Worked with Chad Kessler. Chad made the process very easy and quick. Very knowledgeable. I will certainly recommend Hernleys to others!
Joe Vincent, Joppa, MD -
If I could rate this dealership 10 stars I would! First class all the way. Friendly, knowledgeable people and excellent mechanic work plus they have far more parts, accessories and apparel than many others. Deal with these people. You will not regret it!
Mark Ferraiolo, Catawissa, PA -
I purchased a 2021 Slingshot S to replace an Indian Scout. The whole purchase experience was great. My salesman (Chad) kept me informed through the process and was great to work with. The slingshot became available early (cannot guarantee that for everyone). We are thoroughly enjoying this ride. My wife is very happy with the view beside me rather than the view behind me. I had it in for first service and was impressed with their service. They are a top rate business.
Rickie Leitzel, Halifax, PA -
This was my wife's first bike Indian scout 60.Lucy was great walked my wife through all the details. We have ordered some accessories with no issues. Highly recommend this dealership.
Ted and April Yost, Shamokin, PA -
Knowledgeable staff... very friendly. I felt they were sincerely happy for us with our new purchase.
Cathy Francone, Mohnton, PA -
Duane and Co. were a pleasure to work with and the process was exceptionally easy. It was time to get rid of my older 1st bike and I had my eye on the Indian Scout line. I am absolutely in love with my new bike and look forward to working with Hernley's for years to come. Cheers!
Brad Beamenderfer, Elizabethtown, PA -
Searching for MONTHS for the bike that was calling me. Visited many websites and dealers in and around MD. Drove to VA ended up at Hernley's. Didnt know what i was doing as i searched all i know is that all bikes are nice looking with the exception of my new Indian Scout. My bike was waiting for me in PA. I did not know it at the time but i loved it the minute i laid eyes on it.
I cannot name anyone in particular because the entire crew at Hernley's made my visit comfortable. No hassle just information. Knowledge that i did not have. After countless of calls and email communication my bike and i were finally united.
My fiest bike ride (other than 3 day training), and, scared as hell, ibrode my bike from Hernley's to my home. Literally a 2 hour ride. MAN i was scared but i look good while scared. LoL
Hernley's crew are the best. I want to thank all of you for your patience and guidance. Alberto and La IndiaAlberto F C, Baltimore, MD -
Our entire experience of buying and customizing our Slingshot was great. The staff at Hernley's are exceptional, very friendly, honest and helpful. We would recommend them to anyone co
Rick Brenda Keeney, Spring Grove, PENNSYLVAN -
Today my Wife and I drove out you see Hernleys and we were very happy with the Staff and sections
and merchandise in the store. They answered all of our questions and treated us like Family.
Well worth the 2 1/2 hour one way drive from Mount Holly,NJ to visit and shop.
We have been to NJ-1,MD-1,PA-3 and NY-1 to visit Indian Dealers, yes three Indian Dealers in PA alone so we have see what everybody has to offer.
Next week we will visit CT, NY and if time MA, but we don't expect to find any better folks than
Indian Motorcycle of Lancaster County in the good old USA.
We Thank You for the information and advise.
Taking the time to do it right.
Gaye and Lloyd T. Price Delaware Valley IMRG 1-25-2018Gaye and Lloyd Price, MOUNT HOLLY, NJ -
Great buying experience at Hernley's. Purchased a 2017 Slingshot SLR Orange Madness in Sept. 2016 and a 2017 Indian Roadmaster Icon in August this year. Both of these were pleasant experiences. Duane, Bill and Lucy have been wonderful to interface with and have customer service and satisfaction at the top of their list! Would not hesitate to recommend this dealership if you are looking to buy an Indian or Polaris product.
Scott Darkes, Lebanon, PA -
We've experienced transactions with Hernleys thru purchase of a new Slingshot, service, parts, etc... Lucy, Duane and the staff are always attentive, extremely courteous, and each visit has been a very pleasant experience...Stop in, you'll be glad you did ! ( Promise ! )
Brian Ensor, Shrewsbury, PA -
Outstanding dealership! Visited a number of dealerships but kept coming back to Hernley's. Duane, Lucy, and the rest of the staff were very accommodating, knowledgeable, and easy to work with. I traded in my 2014 Harley for a 2017 Chieftain Thunder Black Pearl, and the transaction was a breeze. I've added some accessories and Duane was always readily available for suggestions and guidance.Thanks for the great experience. I look forward to many years of service with Hernley's.Nick
Nick Billiris, West Chester, PA -
Duane, Lucy and the rest of the gang at Henley's are true professionals! The Store is packed with inventory and well kept, purchasing my 2016 indian Chief Dark Horse was a pleasure. I traveled 6 hours (round trip) to purchase at Henley's, it was worth the drive!My only suggestion is "Don't change a thing"
-Anonymous -
Lucy and all the folks in parts and service do a great job of working with you on solving problems, and making the buying experience fun. When you have a new bike you want to purchase parts and accessories to make it unique and your own. These folks have been extremely patient with me every time I call and ask questions regarding parts compatibility, the labor involved, and options available from Indian. I really wish the owner of this dealership would open a shop down here in Northern Va. With the professional service and great Indian/Polaris product line they would make a fortune! I wish I had $1M or so....I would do it!
Thanks,
JoeJoe DeChristopher, Bristow, VA -
I have owned Polaris products since the purchase of my first Victory Vision back in 2008. I stopped by the Hernleys shop on my way back from Lancaster, PA and purchase a few parts for my Vision. Since then I have been up to the shop with my friends to participate in demo ride days, first ride on the new Indians, and various other events sponsored by this dealership. Everyone is very professional and provides the kind of service I wish I could get down here in Northern Virginia. It's always a pleasure doing business with them. Keep up the great workJoe
-Anonymous -
By far the best vehicle buying experience EVER. Bought an Indian Vintage in August and sales staff worked together (I had new salesman) to get me the deal that I was looking for. Have been back several times for accessory install and 500 mile service and had great experience each time. Besides the fact that the Indian is an awesome bike, you should definitely check out Hernley's before you buy. Looking forward to dealing with them for many years!
Wayne Artz, Spring Grove, PA -
Hernley's has been awesome to deal with from walking in the door through taking delivery of my 2015 Indian Scout. Duane has the people skills and takes a personal interest in making your experience top notch. Love my Scout and Hernley's couldn't have made the purchase experience any better!
SMSgt Will Ketner, Williamstown, PA -
sorry Duane did not see 5 star for overall dealership experience
richard zipfel, middleburg, VA -
Picked up my new Indian today after months of torturing Duane with questions and "maybe I will, maybe I won't". Love, Love the bike! Duane made the buying experience much more pleasant for me than I made it for him, but in the end I guess it worked out for both of us. My Indian is beautiful and I'm proud to be seen on it. Amazing how proud I was just walking around in the Indian t-shirt! Awesome bike, awesome experience, I would definitely be happy to buy from Hernley's again.
Deb Kornbau, Enola, PA -
While on vacation we decided to see if we could trade our Star motorcycle in toward an Indian Chieftain. Duane went out of his way trying to give us the best deal possible. Everyone we dealt with was extremely helpful and professional. Our only complaint is we won't be able to continue using Duane's dealership for service and such, unless we are on vacation again. We would like to thank Duane and his staff for such a wonderful experience. We cannot recommend him enough to potential customers in his area.
Todd Zanna Rundgren, Dalzell, SC -
My 14 Chieftain is hands down the best motorcycle I ever owned. I've been riding for 30 years and had just about all manufactures at one time or another. This is the cats meow of cruisers. I was nervous at first with the weight with me being a sport bike kind of guy and at first I was a bit wobbly but within a few days I'm throwing this thing around like a cafe racer. Wonderful back road twisties handling. And on the highway it's like a freight train. The exhaust is thundering and I love "getting on it" if anything just to hear the exhaust notes. And yes I get all the attention on the road or stopped for gas. It gets a lot of looks. You can see it on the faces of others...everything was fine until the Indian rode by......
Marty Pritchett, Gerrardstown, WV -
Hernley's, thank you for such a great experience. From the first time we visited your dealership and bought our Indian up to the customer appreciation day. It's always a great time. The staff in Parts,Service and Sales are always so friendly they are top notch. That's why we will continue to ride a 150 miles one way when we need something.
Duane, thanks for making it all happen!!!Gary QuillenGary Quillen, Bridgeville, DE -
Hi there Duane,
Just a note to say I love my new Indian Chief Vintage.
I get "mobbed everywhere" I go, and get so many compliments!
Just wish I knew other Indian riders in my area. Thanks, LarryLarry Rooks, Bear, DE -
Duane,
I just wanted to let you know I received the Chieftain yesterday in great shape. I put 100 miles on it last night, and have to say I am more than satisfied with this bike. The ease of handling, ride comfort, exceptional power, smooth shifting, wind protection, on and on. I really cant find anything I dont like about this motorcycle. Thank you for a smooth transaction, and a great over all buying experience.Jim Powers
2014 Indian Chieftain, Thunder BlackJim Powers, Newark, DE -
My husband and I were on a long trip around the United States. We are both retired. He has a Goldwing and I ride a Victory Cross-roads. We had put 4,000 miles on our bikes riding the upper US and the East coast. I needed a quick oil change to continue our trip and Hernley's took care of me on the spot. I did call a day in advance and they said bring it in early. I did this and true to their word, I was taken care of and back on the road. You guys are fabulous! Thank you for taking care of my bike. You give Victory/Indian a good name. Respectfully,
Louise Holloway
MSG, Retired USALouise Holloway, El Paso, TX -
I bought a 2014 Highball this Spring and it was probably the best buying experience of my life. My first visit to Hernleys was about 3 or 4 years ago after seeing a few Victory's in the Memorial Day Parade. I loved the look of the Victory. Jim Dever was so patient with me over a long period of time. He would call occassionally but was never pushy, just informative. It took me a long time to come around to the idea of switching from Harley but I LOVE MY NEW BIKE! I ride it far more often than I ever rode my Harley. When I was finally ready Jim worked out a great deal for me, the financing was quick and easy with a great rate. The Parts and Service guys have been very helpful as well. If you are thinking about a Victory, Indian or Polaris do yourself a favor and come talk to Hernleys and see what they can do for you!
Jake Mansfield, Mount Joy, PA -
My experience with Hernley's was EXCELLENT!!! I originally contacted the dealer for a used demo cross country they had for sale. When I received an Email back from Jim Dever that it had already been sold he was able to still assist me and get me on a brand new 2014 Cross Country. Jim was a outstanding salesman and didn't stop until he met everything I asked for to make the sale right for me. I told Jim my numbers that I wanted and I was pretty adamant about not going over my price point. Jim was actually able to get me GREAT financing and under my price point I wanted. Everyone at Hernley's is very knowledgable and willing to help you in anyway they can. All the staff is very approachable with any questions or concerns you may have. And they are willing to go that extra mile to help you get on what you want. Thanks so much Hernleys for the great experience in buying my first victory, and a special thanks to my sales man Jim Dever. Looking forward to many years and miles on my new Victory Cross Country.
William Brink, Bethlehem, PA -
Have always been a Harley family and when we saw the new Indian unveiling we figured it was something worth looking into. Hernley's was the closest dealer so away we went. An hour later we walked into the showroom and the first words I heard whispered from my wife upon seeing the black Indian Chief Vintage were, "Holy s**t. That is one beautiful bike." That very same bike is now in our garage. Duane was low pressure knowing the bike would sell itself but was there to answer any questions we had and I had a lot. I once sold Harleys for a living and asked a lot of serious questions. Duane answered every question I had and was great about it. We found all of the employees very pleasant to deal with and ready to help all of their customers in any way they could. While there we also met other Indian owners and they all seemed to be so proud of their bikes and now we can easily see why. We are too.
Great staff, great experience, great bike.Doug Novic, Hagerstown, MD -
Duane was very helpful and answered all my questions. He even helped load it up on the trailer when I picked it up on a rainy day, Best Bike (Indian Chief #566) I ever bought. I can't wait for the riding season to start. Bull Pursley.
Eugene Pursley, Millmont, PA -
"The sales staff was great and full of information."
Matthew , Elizabethtown, PA -
"Thanks to Duane for getting me on a new Crossroads faster than I thought, and to Victory for the demo ride and promotions!!! Hernley's is an hour drive for me,they are worth it! Also thanks to the guy in service that got the bike ready while I enjoyed riding every other bike on the lot. I think his name was Ryan W. THANK YOU !!!!!!!"
shane , laureldale, PA -
"My experience with Jim was above and beyond. Not only alot of time spent with me , but took the time to meet my needs and get me what I wanted. The whole dealership is pleasant , sales is excellent, and parts goes out of the way to advise not just sell. Unusual to see a dealership that cares about the customers needs and not out to just make a quick sale. A pleasant surprise!!!!!"
Mark Harrisburg -
-Anonymous
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"Just wanted to thank you for going above and beyond in finding me a Victory (discontinued) bike cover. Thank you so much! Don Elick"
Donald , wilkes-barre, PA -
"I just returned from having my 2012 Victory Kingpin 500 mile service completed and it was a pleasant experience. All the staff were friendly and helpful especially with the hot coffee on a cold morning ride. This was a terrific experience considering I didn't purchase the bike from Hernley's. I would recommend the great people and service I received to all. I will be visiting them in the future for all my Victory needs. "
Ken , SPRING GROVE, PA -
"This was by far a pleasure.I bought a 2010 hammer eightball and I LOVE IT!!! couldnt be happier...Everyone in this dealership is friendly,respectful,and are there for one reason,,,TO MAKE YOU HAPPY !!!!!!! Thank you guys so much for finding me the bike that i always wanted,Brian T"
brian , greencastle, PA -
"I test road many Harleys than saw Hernley's online and remembered about the Victory's. I called and spoke to Duane in sales and he told me there was a new 2010 Hammer 8-Ball there that sounded like what I wanted for the rice.He said if I test road it I would want it. I drove 100 miles and test road it for three miles and knew right away it was the bike for me.We stayed till close and I road it home....Great experience and I love the bike...Thanks Duane at Hernleys"
brian , greencastle, PA -
"I was just on the verge of buying a Harley when I ran across Hernley's by accident and stopped in. Doug had me test ride '10 Vegas 8-ball and was sold...until I saw a photo of the Victory Vegas LE. I was way past the close of orders for this limited bike. Doug went above and beyond to track one down for me that was stashed away in another state. This machine is far above my expectations...it takes my breath away every time i ride it. Well done to the whole crew....Thanks much, Rich"
Rich , Ronks, PA -
"Outstanding place to do business! Everybody was so helpful and full of specific product info.Doug was great very easy to work with and no pressure! Can't say enough, I won't do business with anyone else! Keep up the good work guys."
richard , aliquippa, PA -
"Everyone we dealt with at Hernley's was top notch. "
Craig , Glen Rock, PA -
"You guys are Hernley's are the best! You always have what I need in stock, or just a day away. The staff is great, and very helpful. Even though I purchased my quad at another dealer, This one is the only one I buy parts and accessories from. I love the rides you guys set up too, both ATV and Motorcycle ones. Keep doing what you are doing guys and I will keep coming back. I will be buying my next quad for my wife from you guys! This dealer is the best Polaris dealer in the area hands down."
Jason , York, PA -
"The whole dealership is very kind and knowledgeable. Kevin was our sales rep.. He was very helpful, knowledgeable, patient and kind. This was the best buying experience I ever had. I would highly recommend this dealership to anyone. Thank you. "
Brian , Red Lion, PA -
"You guys have done a great job making my Victory Jackpot even better than it was ,every thing fits down to the last washer. thank you "
Ben , Calgary Alberta Canada, AL -
-Anonymous
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"I walked into Hernleys on a whim,not knowing anything about Victory and a week later I was the proud owner of an 08 Kingpin 8-ball. This is the best bike I've ever riden!! The guys at Hernleys are the best salesmen with a great attitude and a pride in their work. Thanks for everything."
Steven , Lancaster, PA -
"Again, I just can not stop in at Hernley's to look around without buying something. This was my second ATV purchase at Hernley's. The staff was great, and I can not say enough good things about you guys and girls at Hernley's. I am very very happy with the 2008 Polaris 300. Since this purchase my wife has given Doug instructions not to sell me anything else, but I will still sneak in to see what the latest is. P.S. I hope to make the open house, w/o the wife knowing. KEEP UP THE GREAT WORK!!!!"
Matthew , Elizabethtown, PA -
"The staff at Hernleys is super, down to earth, and knowledgeable about their products. I can't say enough, just sorry it took so long to say how pleased I am. Of all the bikes I've had the Kingpin tops the list hands down."
Mike , Mountville, PA -
"I have been riding motorcycle my whole life and have never had a motorcycle that even compares to my Victory Vegas Jackpot. Hernley's has been absolutely top of line with sales and service both during the sale and the time after the sale. Everyone is friendly and very helpful. I want to thank the staff (the owner Duane, Kevin, Doug and the rest of the guys and gals in the shop and office. Thank you for a wonderful motorcycle and I also enjoy the organized rides that you guys put together. Keep up the good work everyone. Thaks again."
Scott , Mount Joy, PA -
"Excellent job being done in your store, great employees, great service. "
Shane , Mount Joy, PA -
scott , hummelstown, PA
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"I really appreciate the friendliness of everyone at Hernley's. I've bought 4 four wheelers from Kevin. He is extremely knowledgeable and helpful, even if I just stop to look around. I have been very satisfied with each of the four wheelers I've purchased. Also the new showroom is top notch, everything looks great. Feel free to use me as a reference any time, and Thank You very much."
bradley , mount joy, PA -
Excellent buying experience and really enjoyed the extended test ride with the Indian team. Could ride any bike in the range through back of Elizabethtown. Duane and Bill know their product and not pushy. Only issue was finance for non USA citizen. Had to get that elsewhere. Would thoroughly recommend these guys over other dealerships in the area. Service was superior and readiness to allow test rides sealed the deal for me...and the fact I wanted a new Indian. Great bikes. Easy to handle even with 1133 cc.
Deane , Mechanicsburg, PA -
I purchased my 2014 Chieftain on May 9th and I have over 4500 miles on it and today is July 7th. The bike rides so smooth and comfortable, and I cant say enough about passing speed in 5th and 6th gear. The bike has big brass ones. You can start letting off of the throttle when you get to the rear bumper of the vehicle you are passing. The low center of gravity and clearance make it smooth and low going thru curves. My old bike used to scream bloody murder when climbing hills. The new Indian yawns it's way up mountain roads with barely and increase in throttle. I love having the Bluetooth stereo. I never used to listen to music while riding, now I hate to go without it. There is nothing nicer than cruising down the road listening to a blues station on Pandora radio. It makes a crappy ride enjoyable. But that's just my preference. Great job Polaris. I can't wait to see the 2015 lineup. If you live in the Northeast give Dwayne Hernley a call and schedule a test ride. He's a great guy to deal with. You wont be sorry.
ROBERT RULLI, burlington, NJ -
from the first time walking into the dealership (july 5 2014) till yesterday (nov 15 2014) Duane was right there to answer any questions and made you feel welcomed. every dealership that I have been to before has never had demo bikes sitting outside waiting to be test drove. the victory saying is ride one you will buy one take a new indian for a ride and your going to be hooked. I have a dealership closer but Duane was there from the first time I walked in the door till I left yesterday being the new owner of a 2015 chieftan THANKS DUANE RICHARD ZIPFEL MIDDLEBURG VA>
richard zipfel, middleburg, VA
salesman Josh was outstanding.